Refund and Returns Policy
Last Updated: 27/12/2023
Thank you for shopping with Zidrop! We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please read our Refund and Returns Policy carefully.
1. Returns
1.1 Eligibility Criteria
- To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
- You must initiate the return process within [number] days of receiving your order.
1.2 Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Personalized or customized items
1.3 Return Process
To initiate a return, please contact our customer support team at contact@zidroparganoil.com with the following information:
- Your order number
- A detailed reason for the return
- Clear photographs of the product showing any defects or damage (if applicable)
Our customer support team will guide you through the return process and provide you with a return authorization.
2. Refunds
2.1 Eligibility Criteria
- Refunds will be processed for eligible returns that meet our criteria.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2.2 Refund Process
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- Shipping costs are non-refundable.
2.3 Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted.
3. Exchanges
We currently do not offer exchanges. If you need a different item, please follow the return process, and place a new order.
4. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us at contact@zidroparganoil.com.
Note: This policy is subject to change without notice. Please review it periodically for any updates.
Thank you for shopping at Zidrop!